Shipping policy

Shipping & Delivery Policy

Shipping Area
Currently, we ship only within the United States.
International shipping is not available at this time.

Processing & Shipping
Orders are produced and shipped by third-party fulfillment partners. Their policies also apply:

POD Partner:

- Terms of Service: https://www.podpartner.com/terms-of-service

- Privacy Policy: https://www.podpartner.com/privacy-policy

- Intellectual Property Policy: https://www.podpartner.com/intellectual-property-policy

- After-sales Service Policy: https://www.podpartner.com/after-sales-service-policy

- Delay Compensation Policy: https://www.podpartner.com/delay-compensation-policy

- Cookie Policy: https://www.podpartner.com/cookie-policy

Tapstitch:

- Terms of Service: https://www.tapstitch.com/terms-of-service

- Privacy Policy: https://www.tapstitch.com/privacy-policy

 

Shipping times are estimated, not guaranteed.
Once an order is shipped, a tracking number will be provided.

Carrier Responsibility
Orders are delivered by third-party carriers (USPS, UPS, FedEx, or similar).
Once a package is marked as “Delivered” by the carrier, responsibility transfers to the customer.

Incorrect Address or Contact Information
Customers are responsible for entering a correct shipping address and phone number at checkout.
Orders with incorrect or incomplete information:

- Are not eligible for refunds.

- May require a paid reshipment.

- Address changes can only be made before the order is shipped.

Delivered but Not Received
If tracking shows “Delivered” but the customer did not receive the package:

- We do not offer refunds or free reshipments.

- Customers must contact the carrier directly.

- If a replacement is needed, a new order must be placed.

Lost or Damaged Packages
If a package is lost in transit, we will assist with a replacement when applicable.
If an item arrives damaged, customers must contact us within 7 days of delivery and provide clear photos.
Claims submitted after 7 days cannot be processed.

Returned to Sender
Packages returned due to:

- Incorrect address

- Failed delivery

- Refusal by the recipient

Are not eligible for refunds.
Reshipping returned orders requires additional shipping fees.

Customer Support
For any shipping-related questions, please contact us at:
smentadodev@gmail.com
We will respond to all inquiries in a timely manner.